Customer Support

To review your open invoices, please contact Chemtradeasia’s Team at (+62) 815-1966-4683 or via email at cs@tradeasia.com. Our team will provide the latest invoice status and copies upon request.

Information regarding past due invoices is typically communicated through payment reminder emails sent by our Accounts Team. If you require clarification or a detailed breakdown, please contact Chemtradeasia’s Team at (+62) 815-1966-4683 or via email at cs@tradeasia.com. All invoice and account-related information is managed directly through our team, ensuring secure and accurate communication without the use of an online customer portal.

Tradeasia values your feedback and uses it to continuously improve service. If you’d like to share your experience—whether it’s about a specific order or general service—please email us at cs@tradeasia.com.

Your payment terms are clearly stated on each invoice you receive. If you need help interpreting your terms or require clarification, contact the Sales & Marketing Team Team at (+62) 815-1966-4683 or cs@tradeasia.com.

To make changes to your account details, log into your MyTradeasia account and navigate to the Account Details tab. From there, you can request updates to your contact information, company profile, or preferences. You can also contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com for assistance with any updates to your account.

If you’d prefer personalized help, contact our Customer Service Team and they’ll help ensure you receive the updates you need based on your preferred channels.

If you need to change the email address linked to your Tradeasia account, you can submit the request through the Account Details tab after logging in. Alternatively, you can contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com to assist you directly.

To adjust your subscription settings for newsletters, product alerts, or service notifications, visit the Account Details tab within your MyTradeasia account. If you'd rather make these changes through our support team, we’ll be happy to help—just reach out at (+62) 815-1966-4683 or cs@tradeasia.com.

We recommend reviewing and updating your company profile at least quarterly or whenever there are changes to your business details, or contact information. Regular updates ensure accurate representation to trading partners and compliance with platform requirements, which can improve your business opportunities.